Refund policy

Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.buffalojeans.com

We want you to love your purchases(s), but if something isn’t right, you may return unworn, unwashed merchandise along with the receipt, tags, and original packaging for up to 30 days from the date which the order was delivered.

CONDITIONS

Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your credit card. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.

Returns must be submitted within 30 days from date received. Any return orders sent back to BUFFALO exceeding the 30-day policy are subject to refusal and will not be credited.

For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.

We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center.

Final Sale: Certain clearance merchandise is Final Sale, it will show FINAL SALE - No Return / Exchange on the product page and on the order. For hygienic reasons, we cannot refund or exchange under-garments and jewelry, as they are Final Sale merchandise.

BUFFALO (Centric Denim USA LLC) liability for sold merchandise shall not exceed the price paid.

START A RETURN

Once you have completed the above return process, please forward your return parcels to our Distribution Center: 
CENTRIC DENIM USA LLC
C/O BUFFALO JEANS CUSTOMER CARE
21921 INDUSTRY WAY.
CITY OF INDUSTRY, CALIFORNIA 91789, USA.

From the time your return parcel arrives at our Distribution Center, please allow up to 7 business days for your return to be processed and 3-5 business days for the return amount to appear on your credit card statement. Returns from rural areas and remote locations may take an extra 2 to 3 business days.

BUFFALO (Centric Denim USA LLC) is not responsible for return shipping. Should you choose to ship your return parcel, we suggest using a traceable carrier method and recommend insuring the return parcel in the event the package is lost or was not received. BUFFALO will not refund any items lost during return shipping. BUFFALO will not be held responsible for lost or stolen packages. No COD or collect deliveries will be accepted.

Please note that the “Return Policy” herein applies only to products purchased on the following website, www.buffalojeans.com All inquiries relating to products purchased at other retailers, such as department stores, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please visit our FAQ page or e-mail customer service at service@buffalojeans.com

CONTACT US

www.buffalojeans.com is operated by Centric Group.
 
THANK YOU FOR SHOPPING WITH US.
WE ARE DENIM.